Forge robust sales processes at Harbinger, an American commercial electric vehicle company in Detroit. As an Associate, Sales Operations, you'll operate on the shop floor, managing CRM systems like HubSpot with precision tolerances, optimizing pipeline management, and ensuring torque specs are met. Wire together cross-functional teams for seamless operations, from lead intake to delivery. This is where cutting-edge EVs get built.
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About Harbinger
Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.
Role Overview
The Associate, Sales Operations will play a critical role in enabling Harbinger’s sales organization to operate efficiently, scale effectively, and close business faster. This role will support core sales processes, systems, reporting, pricing workflows, and cross-functional coordination between Sales, Product, Finance, and Operations.
This is an ideal role for someone who is analytical, systems-oriented, and excited to sit at the intersection of strategy and execution in a high-growth EV company.
Key Responsibilities
Sales Process & Systems
- Own and support core sales workflows across the funnel, from lead intake to closed-won and delivery.
- Maintain CRM hygiene and data integrity (HubSpot preferred).
- Partner with Sales leadership to optimize pipeline management, forecasting, and territory/account structures.
- Help implement and improve CPQ, quoting, and configuration tools.
Reporting & Analytics
- Build and maintain dashboards for pipeline health, conversion rates, deal velocity, and forecasting accuracy.
- Analyze trends in sales performance, customer segments, deal structure, and product mix.
- Provide actionable insights to Sales leadership and GTM teams.
Deal Support & Pricing Operations
- Support deal structuring, approvals, and pricing workflows.
- Ensure pricing, discounts, and configurations align with company policy and margin targets.
- Serve as a point of contact for sales reps on process questions and deal mechanics.
Cross-Functional Collaboration
- Work closely with Product, Finance, Legal, and Operations to ensure alignment on offerings, contracts, and fulfillment.
- Support product launches and changes by updating systems, documentation, and enablement materials.
- Help translate product complexity into scalable, sellable workflows.
Enablement & Documentation
- Maintain sales process documentation, playbooks, and internal knowledge bases.
- Support onboarding and ongoing training for sales reps.
- Identify friction points in the sales experience and propose improvements.
Qualifications
Required
- 3–5+ years of experience in sales operations, revenue operations, business operations, consulting, or a similar analytical role.
- Strong analytical skills with the ability to turn data into insights.
- Experience working with CRM systems (HubSpot preferred).
- Advanced Excel/Google Sheets skills; comfort working with structured datasets.
- High attention to detail and strong organizational skills.
- Excellent communication skills and ability to work cross-functionally.
- Ability to thrive in fast-paced, ambiguous environments.
Preferred
- Experience in automotive, EVs, manufacturing, or complex B2B/hardware products.
- Familiarity with CPQ tools, pricing logic, and configuration workflows.
- Experience supporting a scaling sales team.
- SQL, Looker, Tableau, or similar BI tools.
- Bachelor’s degree in Business, Economics, Engineering, or a related field.
What Success Looks Like
- Sales teams spend more time selling and less time navigating process friction.
- Pipeline and forecast data are clean, reliable, and actionable.
- Deals move faster with fewer errors or rework.
- Cross-functional teams stay aligned as the company scales.
- Leadership has clear visibility into revenue performance.
- Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
- Early-stage Stock Options
- Robust Retirement Savings (401k, HSA, FSA)
- Generous Paid Time Off (PTO) & Parental Leave
- Annual Vacation Bonus
- Wellness & Fertility Benefits
- Cell Phone Stipend
- Complimentary Meals & Stocked Kitchens
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