Account Lead, Starlink Strategic Connectivity

ACCOUNT LEAD, STARLINK STRATEGIC CONNECTIVITY

The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is ambitious, highly motivated to connect the unconnected, and thrives in navigating complex, ambiguous challenges. You are passionate about leveraging technology for worldwide equity and possess strong leadership skills to inspire teams toward meaningful, scalable outcomes.

In this role, you will concentrate on social impact projects, building a strategy to make them financially sustainable, and implementing the ongoing path to customer success. Focus areas will include bridging digital divides in underserved communities, enabling education and healthcare in remote areas, and fostering economic inclusion—alongside initiatives with high human potential or strategic value to humanity.

RESPONSIBILITIES:

• Act as the primary point of contact for a portfolio of Strategic Connectivity accounts by building and managing the strategy to own the interface from contract signature onwards, including onboarding, ongoing account management, and long-term retention/growth of the relationship including social and humanitarian impact. In particular, this role is focused on:
  • Delivering impeccable customer service at scale to underserved communities
  • Developing engagement strategy and content for underserved communities that enables continuous growth and self-support
  • Building relationships to identify requirements and manage expectations
  • Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow business
  • Maintaining a culture of extreme ownership to drive continuous growth and streamline process efficiency
• Help define and shape the overall social impact narrative for Starlink, documenting compelling stories, case studies, and reports that demonstrate measurable societal benefits, such as improved outcomes in education, healthcare, and economic development in remote areas
• Manage strategic partnerships with key external stakeholders, including international aid organizations, philanthropic entities, and regulatory bodies
• Define and advocate for internal policy changes that make social impact a foundational element of Starlink's culture, including training programs, resource allocation, and performance incentives tied to impact goals that benefit humanity

BASIC QUALIFICATIONS:

• Bachelor's degree
• 2+ years of consulting, project management, or strategic planning experience
• 1+ years in an external-facing role managing vendors, commercial or government contracts, or business/enterprise customers

PREFERRED SKILLS AND EXPERIENCE:

• Demonstrated leadership in negotiations
• Demonstrated ability to project manage multiple new products or programs from ideation to full-scale implementation
• Proven track record of defining and managing complex projects independently, with executive-level oversight
• Experience interpreting, negotiating, and influencing technical requirements in high-stakes environments
• Experience managing multiple large-scale projects and delivering under tight time, resource, and geopolitical constraints
• Excellent problem-solving and investigative skills, with a history of uncovering root causes and driving systemic improvements
• Outstanding written and verbal communication skills, including crafting executive-level presentations, impact reports, and narrative-driven content
• Exceptional empathy, active listening, resiliency, and stakeholder management skills, particularly in diverse cultural or regional contexts
• Ability to read, draft, and negotiate complex contract documents, discerning requirements, deliverables, and risks

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
• Must be willing to travel to other SpaceX offices, customer locations, and international regions as needed

COMPENSATION AND BENEFITS:

Pay range:
Account Lead, Starlink Strategic Connectivity : $90,000.00 - $125,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.